Data Controller
The company responsible for processing your data under this Privacy Policy is:
INSTITUTO RAIMON GAJA SL
NIF: B56488687
Address: C/ Còrsega, Nº 213, 1º 2ª – 08036 Barcelona
Email address: info@institutoraimongaja.com
Website: institutoraimongaja.com
Phone: +34 91 539 44 00
Registered in the Madrid Commercial Registry, Volume 15,259. Page 166. Section 8ª Sheet N-255589. Registration 1. Date: 26/05/1994.
At INSTITUTO RAIMON GAJA SL, we recognize the importance of protecting your personal information and are committed to handling it responsibly and in accordance with data protection laws. This privacy policy aims to regulate all aspects related to the processing of data from different users who navigate or provide their personal data through various forms on the website.
Personal Data
A personal data is any information that identifies or makes an individual identifiable. Through the website, in the designated fields, we collect the personal data that the user provides us: name, surname, email, phone number, postal address, city, etc., as well as any other data that the user voluntarily provides through any social networks they are registered with. In this case, privacy will depend on the settings established by the user and the terms and conditions of the respective social network. The user’s visit to the website does not imply the obligation to provide personal data. However, if provided, the data will be processed lawfully, always in compliance with the principles and rights established in the GDPR 2016/679 of April 27, 2016, and the LOPDGDD 3/2018 of December 5. Purpose, duration, and legitimacy of processing: The data provided by the user will be processed for the following purposes:
- To attend to the request or inquiry made by the user through the contact form on the website. We collect and process the user’s personal data in order to handle and manage their request, inquiry, or any other request made through the form. This data will be kept for the time necessary to fulfill their request and for the period required by law, with a minimum duration of 3 years.
The legal basis for processing the data will be the consent given by the user when selecting the acceptance box for our privacy policy before submitting the request. The user has the right to withdraw their consent at any time, without affecting the legality of the processing based on consent before its withdrawal.
- Manage the user’s registration and participation in the blog comment form located on the website. The provided data will be retained as long as the user does not request the unsubscription from the blog content and for the time established by law, with a minimum duration of 3 years.
The legal basis for the data processing will be the consent granted by the user when registering through the blog subscription form and selecting the checkbox to accept our privacy policy before submitting their request. The user has the right to withdraw their consent at any time without affecting the legality of the processing based on consent before its withdrawal.
- To send newsletters and updates about products from INSTITUTO RAIMON GAJA SL. With the user’s consent, we collect and process their personal data to send them information about our products and services. We will keep this data as long as the user does not withdraw their consent for its processing, and for the period required by law, with a minimum duration of 3 years.
The legal basis for processing the data will be the consent given by the user when selecting the checkbox to accept our privacy policy before subscribing to the newsletter through the form provided on the website. The user has the right to withdraw their consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
- Improve their experience while navigating the website. We will keep this data as long as the user does not revoke their consent to the processing by deleting the cookies, and for the period established by law, with a minimum duration of 3 years.
The legal basis for improving their experience while navigating the website is the consent granted by the user when accepting cookies. The user has the right to withdraw their consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.
- Manage our social media and send information about our activities and products. We will retain this data as long as the user does not revoke their consent for its processing and for the time required by law, with a minimum duration of 3 years.
The legitimate basis for managing our social media and sending information about our activities and updates is the consent granted by the user for this purpose. The user has the right to revoke their consent at any time, without affecting the lawfulness of the processing based on the consent given prior to its withdrawal.
- Facilitate the training and information of registered users on the Website and carry out, if necessary, the procedures required to allow their registration and participation or monitoring of courses, workshops, events, and any other training, social, informative, and/or educational activities that the user is interested in and that are offered through the website. These data will be kept for the duration of the training activity and for the time required by law, with a minimum duration of 3 years.
The legal basis for this purpose of processing personal data is the execution of the contract in which the user is a party, for the maintenance, fulfillment, development, control, and enforcement of the contractual relationship established between you and INSTITUTO RAIMON GAJA SL.
- Manage the “Customer Support” chat service offered on our website for any questions about our services/products. To continuously improve the quality of our customer service, we record the chat history for analysis and improvement purposes. These records are deleted once evaluated and after meeting the time established by law, with a minimum duration of 3 years.
The legal basis for this processing is the consent granted by the user for the use of the service. The user has the right to revoke their consent at any time, without affecting the legality of the processing based on the prior consent before its withdrawal.
Transfer of personal data and international transfers
Your data will not be communicated or transferred to third parties, unless there is a legal obligation or those service providers linked to the Data Controller who act as data processors. Our servers are located in the European Union, and generally, we contract service providers also located within the European Economic Area or in countries that have been declared to have an adequate level of protection. If we need to use external service providers that require the transmission of personal data outside the European Union or to countries that have not been declared to have an adequate level of protection, we will ensure the security and legitimacy of the processing of your data through adequacy decisions, standard contractual clauses, binding corporate rules, exceptions, or any other instrument approved by the supervisory authority that provides the necessary guarantees for the international transfer of data.
Data update
It is important that, in order for us to keep personal data updated, the user informs us whenever there has been any modification. Otherwise, we do not take responsibility for their accuracy. The user guarantees that the personal data provided is truthful, ensuring that all the information provided corresponds to the actual situation, is updated, and is accurate, and is obligated to notify any changes.
Third-Party Data
If the user provides data of third parties to INSTITUTO RAIMON GAJA SL for any purpose, they guarantee that such data has been lawfully obtained, that the affected parties have been previously informed, their consent has been obtained for its communication, and that the information provided is accurate and truthful.
Mandatory nature of the requested information
All our forms include an asterisk (*) indicating mandatory fields. If the user does not provide this information or does not check the privacy policy acceptance box, the information cannot be submitted.
Use of Passwords
To access the Private Area, the USER must “Log In” by entering the email address and password generated during the registration process, following the complexity rules established on the website at any given time. Users are responsible for the proper safeguarding and confidentiality of any identifiers and/or passwords chosen during registration. They agree not to share their use with third parties or grant access to unauthorized persons.
Additionally, it is the user’s obligation to immediately notify the Controller of any incident that could lead to the misuse of identifiers and/or passwords, such as theft, loss, or unauthorized access. This allows for their prompt cancellation.
Rights of Data Subjects
You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You also have the right to update it and request the correction of inaccurate data or request its deletion when the data is no longer necessary for the purposes for which it was collected. You may request a restriction on the processing of your data, object to its processing by withdrawing your consent, and exercise your right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data.
You can exercise your rights by contacting us at:
C/ Còrsega, Nº 213, 1º 2ª – 08036 Barcelona
Email: info@institutoraimongaja.com
If you believe your rights have not been properly addressed, you have the right to file a complaint with the supervisory authority at www.aepd.es.
Processing of Data from Minors
Anyone providing data through the forms on this website and consenting to its processing declares to be over 14 years old. Access to and use of the portal is prohibited for individuals under this age. If, at any time, the Data Controller detects that a person under the age of 14 has provided personal data, we will proceed to cancel such data. Furthermore, parents or guardians may, in any case, contact INSTITUTO RAIMON GAJA SL to block the access account of minors under their care who may have registered by falsifying their identity.
Social Media
The purpose of tools like Facebook, Twitter, Instagram, etc., or other social networks, is to provide visibility and promote the activities carried out by our organization. These tools store personal data on the respective service providers’ servers and are governed by their own privacy policy. It is recommended to review and read the terms of use and privacy policy of the social network at the time of registration, considering the different configuration options regarding the privacy level of the user profile on the social network. Additionally, the data controller reserves the right to remove from its social media any information posted by third parties that violates the law, incites such behavior, or contains messages that attack the dignity of individuals or institutions. They also reserve the right to block or report the profile responsible for these messages.
Cookie Management
A cookie is a small file that is downloaded and stored on the user’s computer when they access a website. Cookies allow the website, among other things, to store and retrieve information about the user’s browsing habits or their device, and depending on the information they contain and how the device is used, they can be used to recognize the user. The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser settings. More information can be found by reading our Cookie Policy.
